Changes & cancellations

  • Transfer services must be canceled or modified 1 hour before your service in order to receive a full refund.
  • Cancellations can be made by e-mail, live-chat or WhatsApp or by calling us!
  • Last minute changes, you are required to call our customer service agents.
  • You must personally speak with our customer service staff. Do not have the hotel travel agent or concierge call. We all speak English.
  • We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
  • In most cases a refund will be issued within 5 business days.
  • Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued via email.
  • We do track arrival flights.
  • Reviewing the data in your confirmation vouchers is your responsibility. Read your vouchers carefully.
  • Changes or cancelations due to causes beyond your control will be evaluated by our customer service department. We are very flexible when it comes to refunds if you let us know.
  • Transfer Guarantee for delayed arrival flights maximum waiting time is 4 hours. We assist our customers in every possible way to make new arrangements. We reserve the right on arrival service to deny changes between 9pm & 5am.
  • Transfer Guarantee waiting time for departures/hotel to hotel services will be 15 minutes.